REFUND POLICY

Need help? Email us at support@reigningchamp.com

Monday-Friday: 8 a.m. – 4 p.m. PT

Text* or Call  1-833-375-7294

*By texting us, you consent to receive text messages from Reigning Champ at the mobile number you use to text, and you are opting-in to receive future messages or a phone call in the number you provided. Message & Data rates may apply. View our Terms and Privacy Policy for more information.

ONLINE RETURN & EXCHANGE POLICY

For purchases made online, you may return your purchases online or in store. Please have your order number available for reference. Please note this excludes staff orders.

 

 

REGULAR PRICED MERCHANDISE

 

RETURNS

You can initiate a return within 14 days from the shipping date to receive a refund to the original method of payment.

Please note that a return postage fee (see below) will be deducted from the refund amount.

 

EXCHANGES & CREDIT

You can initiate an exchange for merchandise or credit within 30 days from the shipping date. After 30 days, we will no longer accept returns.

Please initiate a return via the link below and place a new order at your convenience.

 

 

SALE MERCHANDISE

 

RETURNS

Sale items marked with a discount of 50% or greater are considered FINAL SALE.

 

EXCHANGES & CREDIT

All other sale items marked with a discount of less than 50% can be exchanged for merchandise or credit within 14 days from the shipping date. After this period, we will no longer accept returns.

Please initiate a return via the link below and place a new order at your convenience.

 

 

IN-STORE RETURN & EXCHANGE POLICY

 

For purchases made in store, you may return or exchange your purchases in store only.

 

 

REGULAR PRICED MERCHANDISE

 

RETURNS

You can initiate a return within 10 days of purchase, you may return your item and receive a refund to the original method of payment.

 

EXCHANGES & CREDIT

You can initiate an exchange for merchandise or store credit within 21 days of purchase, after 21 days, we will no longer accept returns.

 

 

SALE MERCHANDISE

Sale items and items marked FINAL SALE are not eligible for return or exchange.

 

 

RETURNS & EXCHANGE CONDITIONS

Items must be returned in new condition, unworn and unwashed, in original packaging with hangtags attached.

Sale items marked at 50% off or greater are not eligible for return or exchange.

Robes, socks, underwear, swimwear, water bottles, and sporting equipment are FINAL SALE for hygienic reasons.

 

 

HOW TO COMPLETE YOUR ONLINE RETURN:

If you are eligible for a return or exchange and meet the conditions above, follow the applicable link below to receive a pre-paid return label via email.

 

TO BEGIN A CANADA RETURN PLEASE CLICK HERE

TO BEGIN A USA RETURN PLEASE CLICK HERE

 

If you are returning multiple orders from the USA, please contact customer support for assistance.

To begin a return for a international order, please contact support@reigningchamp.com with the following information: your order number, items you’d like to return.

 

 

RECEIVED A GIFT?

Gifts are eligible for exchange or store credit. If you have received a gift, please email support@reigningchamp.com

 

 

POSTAGE FEE

A postage fee enables us to offer pre-paid return labels for all orders. This fee helps cover the cost of return shipping to our warehouse in Vancouver.

This fee is not built into our prices because we believe in making our products available to you at the fairest possible cost.

Canadian returns are subject to a $8 postage fee, deducted from your refund. USA returns are subject to a $20 postage fee, deducted from your refund. International returns are subject to a $45 postage fee, deducted from your refund.

For any questions or concerns regarding our return process, please contact support@reigningchamp.com

 

 

*By texting us, you consent to receive text messages from Reigning Champ at the mobile number you use to text, and you are opting-in to receive future messages or a phone call in the number you provided. Message & Data rates may apply. View our Terms and Privacy Policy for more information.